Privacy policy

FLUFFIN – fluffin.fr

 Last updated: July 27, 2025

 

 

1. Introduction

The purpose of this privacy policy is to inform users of the site fluffin.fr of how their personal data is collected, used, stored and protected by Christophe Lescarreta sole trader operating the site under the brand name Fluffin.

 

 

2. Identity of the data controller

Name : Christophe Lescarret
Status : Sole trader
SIRET : 928 321 645 00014
Address: 52 rue Maurice Fillon, 33290 Parempuyre, France
Contact email: contact@fluffin.fr

 

3. Collected data

We collect the following data when you browse our site or place an order:

  • Identity data : surname, first name, delivery address, telephone number, e-mail address
  • Order data : products purchased, amount, date, payment method
  • Browsing data : IP address, device type, pages visited, cookies
  • Possibly : messages sent via the contact form or customer notice

 

 

4. Purpose of collection

Your data is collected for the following purposes:

  • Order processing and dispatch
  • Customer service management
  • Improving site navigation
  • Sending commercial e-mails with your prior consent (newsletter)
  • Fraud prevention and litigation
  • Compliance with our legal obligations (invoicing, accounting, etc.)

 

 

5. Legal basis for processing

Data processing is based on :

  • Execution of the sales contract (order)
  • Explicit consent (newsletter, non-essential cookies)
  • Legitimate interest (site improvement, anonymized statistics)
  • The data controller's legal obligations

 

 

6. Recipients of data

Personal data may be transmitted to the following service providers:

  • Hosting : Shopify (Canada)
  • Payment: Shopify Payements, PayPal, or other depending on method chosen
  • Delivery: partner carriers (La Poste, Mondial Relay...)
  • Statistics tools: Google Analytics (if used), Meta Ads (if applicable)
  • These subcontractors undertake to comply with European data protection legislation.

 

 

7. Shelf life

Data is kept for :

  • Orders/invoicing : 6 years (accounting obligation)
  • Inactive customer data : 3 years after last interaction
  • Cookies : 13 months maximum
  • Newsletter : until consent is withdrawn

 

 

8. Your rights

In accordance with the RGPD and the "Informatique et Libertés" law, you have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to portability
  • Right to object to processing (particularly in the case of commercial prospecting)

You may exercise your rights at any time by sending an email to contact@fluffin.frwith valid proof of identity.

 

 

9. Cookies

Our site uses cookies to :

  • Ensure proper site operation (shopping cart, session, etc.)
  • Audience measurement (anonymized statistics)
  • Personalize marketing content

A consent management banner is displayed on your first visit. You can change your preferences at any time via your browser settings.

 

 

10. Data security

We implement technical and organizational security measures to protect your data (SSL encryption, limited access, secure hosting via Shopify, etc.).

 

 

11. Transfer outside the EU

As some service providers (Shopify, Google, Meta...) are located outside the EU, your data may be transferred to these countries under standard contractual clauses that comply with the RGPD.

 

 

12. Complaints to the CNIL

If you feel that your rights have not been respected, you can lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés):
 www.cnil.fr - 3 Place de Fontenoy, 75007 Paris

 

 

13. Policy modification

This policy may be modified at any time. The date of the last update is indicated at the top of the page. In the event of substantial change, you will be informed via the site or by e-mail.