Add to basket, validate your details and pay online. A confirmation e-mail is sent.

Yes, as long as it hasn't been shipped. Please write to contact@fluffin.fr as soon as possible with your order number.

Credit cards and options displayed at checkout. Encrypted and secure page; Fluffin does not access your card details.

Preparation 24-48 working hours, then delivery time according to the chosen carrier. Costs are calculated at checkout.

A tracking link is sent to you upon shipment (and available from your account if you have one).

Contact us as soon as possible: we will open an investigation with the carrier and propose an appropriate solution.

New, unused items in original packaging. Unless we make a mistake, you are responsible for return shipping costs.

Write to us within 48 hours with photos; replacement, credit note or refund as appropriate.

After reception and control of the return, refund within 14 days via the same payment method.

contact@fluffin.fr or via the website's Contact page (Mon-Fri, working days).